Frequently Asked Questions

Answers to Common Inquiries and Helpful Information

General FAQ

What makes The African Touch furniture unique?

Our furniture is handcrafted from the finest African hardwoods, designed to last for generations, and inspired by classic safari and campaign furniture styles.

Where is your furniture made?

All our pieces are expertly crafted in Victoria Falls, Zimbabwe, by skilled artisans using sustainably sourced hardwoods.

Ordering & Customization

Can I customize my furniture?

Yes! We offer custom designs, dimensions, and finishes to suit your needs. Contact us to discuss your requirements.

How do I place an order?

You can order directly through our website or contact us for personalized assistance with your selection.

Shipping & Delivery

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on location—contact us for a quote.

How long does delivery take?

Lead times vary based on the item and destination, but typically, manufacturing lead times range from 8 – 12 weeks. Delivery may take longer depending on the destination.

Payments & Security

What payment methods do you accept?

We accept major credit cards, PayPal, and direct bank transfers. All payments are securely processed.

Is my payment information secure?

Absolutely. Our checkout is encrypted with the latest security technology to protect your personal and financial details.

Care & Maintenance

How do I care for my hardwood furniture?

Regular dusting and occasional polishing with natural wood oils will keep your furniture in pristine condition for years to come.

Returns & Warranty

What is your return policy?

As our furniture is made to order, we do not accept returns, but we stand by our craftsmanship. If there’s a defect, we will repair or replace the item. Please click to view our Manufacturer’s Guarantee Document here.